Corporation Social Responsibility
Fulfill carbon reduction, build green homes, emphasize environmental education
Customer Relationship Management
Sesoda Company produces and manufactures excellent products to sell to customers, and manages customer relations, which is an important topic for us. It formulates product research and development strategies, shares information with customers all over the world, and creates higher added value. In order to make it easier for business units to grasp customers' suggestions on products, and provide a complete analysis for the next sales reference. The Company integrates the existing customer satisfaction survey methods, plans the customer satisfaction survey in a unified way, makes regular statistics every year, and strengthens customer relationship management. During the reporting period, we have not been fined for violating product and service safety information labeling and marketing regulations.
Results of domestic satisfaction survey in 2024 (out of 5)
| 2024 | Product Quality | Service Quality | Packaging Quality | Total Score | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Domestic customers | Product stability | Satisfaction | Delivery | Sales Knowledge | Sales Attitude | Tech Knowledge | Tech Attitude | Complaints | Response | Driver Attitude | Driver Coop | Docs | Packaging | Cleaning | Stacking | 4.60 |
| Average | 4.60 | 4.60 | 4.55 | 4.70 | 4.70 | 4.65 | 4.65 | 4.65 | 4.65 | 4.55 | 4.55 | 4.70 | 4.55 | 4.50 | 4.50 | 4.60 |
Results of overseas satisfaction survey in 2024 (out of 5)
| 2024 | Product | Service | Score | |||||
|---|---|---|---|---|---|---|---|---|
| Item | Quality | Delivery | After Sales | Sales Attitude | Efficiency | Complaint | Technical | Satisfaction score |
| Average scores of overall and individual satisfaction | 4.7 | 4.2 | 4.6 | 4.6 | 4.5 | 4.6 | 4.5 | 4.5 |
Product marketing strategy and quality control
Through strict control, during the reporting period, there was no violation of the relevant laws and regulations on product and service information labeling, violation of the relevant laws and regulations on marketing and promotion, and no penalty incident occurred. The outer packaging of each product shall be marked with products and services in accordance with the provisions of the Food Hygiene Management Law and the Fertilizer Management Law. At present, imported food-grade goods include heavy alkali, light alkali, baking soda and ammonium powder. Taichung Factory set up a special food warehouse in 2011 to provide the best logistics service.
In order to maintain the company's product sales market image, the following implementation points have been established:
| 1.Clearly mark the purpose of the product. |
|---|
| 4.Establish customer complaint service telephone and pipeline and record the tracking process. |
| 2.Provide product quality specifications according to customer requirements. |
|---|
| 5.Regularly inspect product quality (third party) |
| 3.Provide after-sales service and visit customers irregularly. |
|---|
| 6.Pre-receipt inspection, in line with CNS or Ministry of Health and Welfare specifications. |
| Product category | Product labeling basis | Compliance degree | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Domestic fertilizer products | Article 13 of the Fertilizer Management Law: 1.Number of fertilizer registration certificate. 2.Fertilizer items. 3.Register the ingredients, properties and package weight and capacity. 4.The name and address of the fertilizer manufacturer or importer. 5.Fertilizer manufacturing factory (field) name and address. 6.Usage and dosage. 7.Year, month, batch number and expiration date of manufacture. 8.Other items required to be marked as prescribed by the central competent authority. |
100% | |||||||
| Export fertilizer products |
Measures for the Administration of Goods Export Article 21: Measures for Additional Burden of Factory Establishment License or Approval Registration Article 6: |
100% | |||||||
| Bagged food additive products | 食品安全衛生管理法 24 條： 第 24 條食品添加物及其原料之容器或外包裝，應以中文及通用符號，明顯標示下列事項： 1.Name of product. 2.The words "food additives" or "raw materials of food additives".。 3.Name of food additive; When it is a mixture of two or more kinds, it should be marked separately. The label shall be named by the commodity name specified in Item 1 of Article 18 or by the common name announced by the central competent authority. 4.Net weight, capacity or quantity. 5.Name, telephone number and address of the manufacturer or domestic responsible manufacturer. 6.Expiration date. 7.Scope of use, dosage standards and use restrictions. 8.Place of origin (country). 9.Raw materials containing genetically modified food additives. 10.Other matters announced by the central competent authority. The raw materials of food additives are not subject to the restrictions mentioned in the preceding paragraphs 3, 7 and 9. The central competent authority shall announce the flavor components of food additives mentioned in paragraph 3 of the preceding paragraph and the items to be observed in paragraph 9. If only the name of the domestic responsible manufacturer is indicated in Item 5 of Paragraph 1, the name, telephone number and address of the manufacturer, the entrusted manufacturer or the importing manufacturer shall be notified to the competent authority in the jurisdiction; The competent authority shall open to other competent authorities for joint inspection. |
100% | |||||||
| Bagged industrial products | Measures for Additional Burden of Factory Establishment License or Approval Registration Article 6: 1.Factories manufacturing Class 19 chemical products shall mark the words "No use in food" in a conspicuous place on the outer packaging. 2.Imported industrial products shall be treated in the same way as above. |
100% | |||||||
| Liquid dangerous goods |
According to Article 5 of the Rules for the Labeling and General Information of Hazardous Chemicals, the containers containing hazardous chemicals shall be clearly marked with the following items in Chinese, supplemented by foreign languages that workers can understand when necessary: 1.Hazard schema. 2.Contents:
Danger signs with triangular red flags should be hung at the front and rear of the car; Vehicles should be marked with dangerous goods signs and signs. |
100% |
Pragmatic Integrity Management
The Company has always been committed to providing high-quality products to meet customers' needs and expectations for our products. Therefore, in the process of product production, we strictly control every detail to ensure the stability and continuous improvement of product quality, and expect to become the most trusted partner of customers.
| High quality | Provide customers with the most appropriate quality and meet their needs andexpectations. |
| Efficiency-oriented | Implement full participation, publicize and teach employees about quality training. |
| Continuous improvement | Improve the process, strengthen the service, and continuously improve to continuously improve customer satisfaction. |
Participation of external associations
Sesoda not only focuses on its own operation, but also attaches importance to maintaining good interaction with the outside world. Sesoda actively joins peers and other related associations, so that we can keep abreast of the latest development trends of the industry and improve the professional knowledge needed for the company's operation. At present, all the participating industrial associations are located in Taiwan.
| Name of industrial association | Membership |
|---|---|
| Taiwan Acid and Alkali Industries Association | Member |
| Taipei Commercial Association of Feeds and Animal Health Products | Member |
| Overseas Chinese Enterprises Association of the Republic of China | Member |
| Taiwan Corporate Governance Association | Member |
| Institute of Internal Auditors-Chinese Taiwan | Member |
| Taipei Chemical Suppliers’ Association | Member |
| Accounting Research and Development Foundation | Member |