Corporation Social Responsibility

The internal and external education and training situation of integrity management

Honesty is the most precious value of an enterprise, and it is also the foundation of sustainable operation. In order to make all colleagues realize the corporate culture of honest management, improve behavioral literacy and professional ethics, and establish a safe and sound business operation, we have formulated the Code of Integrity Management and Integrity Management Operating Procedures and Behavior Guidelines, requiring our colleagues to implement the spirit of integrity when performing business.

At the same time, in order to make the behaviors of directors and managers comply with ethical standards, we have also formulated a code of ethical conduct for directors and managers, requiring relevant personnel to strictly abide by the code of ethics.

In order to implement the spirit of integrity management and ethical conduct, Sesoda has established a whistleblowing channel within the company to protect whistleblowers anonymously, and does not impose unfavorable penalties on whistleblowers afterwards. In 2019, no reports involving violations of ethical integrity were received.

Highlights of the Code of Integrity Management

Directors, managers, employees, appointed persons or persons with substantial control capabilities shall not directly or indirectly provide, promise, request or accept any improper benefits, or make other acts that violate integrity, illegality or violations Dishonest acts such as fiduciary duty to obtain or maintain benefits. before doing business, consider the legality of agents, suppliers, customers or other business partners and whether they have records of dishonest behavior, and avoid dealing with people who have records of dishonest behavior. The contract signed by Sesoda with agents, suppliers, customers or other business transaction partners shall include the terms of compliance with the integrity management policy and the parties to the transaction may terminate or terminate the contract at any time if they are involved in dishonest conduct. Directors, managers, employees, assignees and substantive controllers should perform the duty of care of good managers, urge the company to prevent dishonest behavior, and review its implementation effectiveness and continuous improvement at any time to ensure the implementation of the integrity management policy.

Highlights of the Code of Ethical Conduct

Sesoda personnel shall abide by the laws and regulations and the provisions of this code when performing their duties, and shall be proactive, serious and responsible Attitude, abandon standardism, focus on team spirit, and abide by the principle of honesty and credit, and pursue a high degree moral standards of conduct. When the company has profit opportunities, company personnel have the responsibility to increase the legitimate and legitimate interests that the company can obtain. In addition to the prohibition of competition, company personnel are not allowed to use company property, information, or use the opportunities for personal gain or gaining personal gain. Company personnel shall treat the company's import (sales) customers, competitors and employees fairly, and shall not obtain improper gains by manipulating, concealing, or misusing the information they have learned on the basis of their duties, making misrepresentations on important matters or other unfair trading methods Benefits: When engaging in daily work and performing business, company personnel should abide by the company's required ethical standards and principles of fair trade, and avoid accepting gifts or entertainment from companies related to the company. If directors and company personnel are confirmed to have violated the standards, they may be prosecuted in accordance with the civil, criminal and related laws and regulations, depending on the severity of the circumstances. In addition, they may be punished appropriately in accordance with the working rules. After the measures are confirmed, information such as the date of violation, the violation of the code and the handling situation of the person who violates the code of ethical conduct will be exposed at the public information observatory.

Product Liability

The company adheres to the principle of customer first and quality first. In order to make the raw materials and packaging materials purchased or purchased by the company meet the quality required by product vendors, after the bulk products enter the factory, the personnel of the storage and transportation unit will unload the materials. The pit will take a small package of samples and send it to the laboratory for testing.

Foreign imported finished products entering the factory may provide inspection certification materials as the quality certification of the purchased goods, and provide them as a reference for the quality inspection of the imported finished products by the testing unit. To ensure the inventory of each product to ensure product quality in the long-term, and provide customers with timely and appropriate amounts. Visit the raw material suppliers regularly, and really control the product quality status, and report the correct information at any time. The company's food additives products have been insured with product liability insurance to protect the rights and interests of product users and fulfill corporate social responsibilities.

Imported products inspection process:

Customer Privacy Maintenance

• Appropriate planning has been taken for the management of customer data and the prevention of inappropriate data outflow, and strictly abide by the provisions of the personal information law.
• Has been responsible for the establishment of customer data management programs, such as project authorization, appropriate education and training, computer websites and the outside (closed and not connected), without infringement of customer privacy or loss of customer data.
• Strictly prevent leakage of customer documents, and have established internal management regulations for relevant personnel.

Customer Health and Safety

Various food additives products are specified in the "Food Additives Hydrochloric Acid Operating Instructions" and "Food Grade Products Receiving and Delivering Operating Instructions" specified in the Suao Main Plant (Hydrochloric Acid Factory) including the setting of "specific personnel management" , "raw materials and product receiving operation guidelines", "sample sampling, delivery frequency and preservation control", "storage plant environment" , "Storage Hygiene Operations", and "Delivery Operations Guidelines" to ensure the hygiene and safety of food-grade products.

Taichung factory's environment of the special food warehouse is in accordance with the following regulations:

• The ground should be cleaned and kept clean at any time, and there should be no dust.
• The drainage system should be cleaned frequently, kept unblocked and free of peculiar smell.
• Poultry, livestock, pets, etc. should be isolated and controlled, and appropriate control measures should be taken to avoid contamination of the product.
• The walls, pillars and the ground must not be dirt, corroded or accumulated water.
• Wastes and containers are not allowed to be stacked around the site to prevent accumulation of foreign bodies from breeding disease vectors, and effective vector mosquito control should be implemented measures and record them in the vector mosquito control record sheet.
• If product storage requires temperature and humidity control, control methods and benchmarks should be established, and irregular inspections during storage should be recorded in the environmental sanitation record checklist.

Marketing communication

In order to achieve the effective implementation of the company's product responsibilities and the responsibility to avoid adverse negative impacts on the company due to product responsibilities, and to maintain free market competition and customer rights and exchanges with peers in accordance with the law, the company does abide by the "Fair Trading Law" and do: The relevant business personnel of the company's product sales shall be trained to understand the company's sales products.

• Clarify the responsibility of the company's sales of products to the quality of customers, and clearly label food additives and the words "Prohibited to be used in food" on the packaging bags of food additives and industrial products.
• Visit customers from time to time and conduct internal rationalization reviews and improvements in response to customer feedback on product quality and price information. Update at any time in accordance with the "Registration Measures for Food Business Operators" & must be posted-Food Business Operators Login Platform.
• Hold internal business meetings to review the market and customer-generated marketing issues and record them.
• The trade unions do not discuss the market price setting.
• Inter-industry information exchange from time to time, no discussion of market price trends.
• Do not participate in market price negotiation, and conduct transactions in accordance with the principle of free market competition.
• Does not violate the marketing promotion (including advertising, promotion and sponsorship) regulations.

Product Label

The outer packaging of each product is handled in accordance with the "Food Sanitation Management Law" and "Fertilizer Management Law".
In order to maintain the company's product sales market image, the following implementation essentials have been established:

• Clearly label the product usage.
• Provide product quality specifications according to customer requirements.
• Provide after-sales service to visit customers from time to time.
• Establish customer complaint service telephone lines and channels and record the tracking process.
• Regularly inspect product quality (third party).
• Inspection before receipt, in line with CNS or Ministry of Health and Welfare regulations.